Terms & Conditions

Security Policy

The Guidance Group, Inc. has a valid SSL (Secure Sockets Layer) certificate on its payments page, which gives you the peace of mind of knowing that we are a legitimate company, and can provide a secure environment in which you can transact with us.

When transacting with us on our website we use a payment gateway called 'Authorize.net', which uses the highest level of security encryption (SSL certified) available right through to the banks' EFTPOS networks, where credit card transactions are automatically processed.

Your credit card details are automatically deleted upon the completion of your order. If you are uncomfortable using your credit card online, then you are most welcome to supply us with this information over the telephone. We can also accept payment drawn in US dollars by check, money order and direct deposit.

Please note that while The Guidance Group, Inc. uses its best endeavours to protect all such information at all times, we cannot be responsible for unauthorized access to this information.

Privacy Policy

The Guidance Group, Inc. respects your right to privacy under the Privacy Act 1988 (amended by the Privacy Amendment Private Sector- Act 2000) and is required by law to comply with the national privacy principles in respect of the collection of personal information from individuals.

The information we collect

On our website, you can order products and resources and subscribe to our online newsletter. The sort of personal information we collect from these pages includes your name, address, e-mail address, telephone number, fax number and information about your areas of interest. The Guidance Group, Inc. does not collect personal information unless it is necessary for us to carry out our functions and activities as an online e-commerce store.

We may use your information to enable us to fulfill any online orders you may place with us, to send you our e-mail newsletter or to keep you up to date with special offers and events. Customers of The Guidance Group can remove themselves from the distribution list by simply typing, "Remove me" in the subject line of a reply email.

We will not without your prior consent disclose personal information collected about you on this website to any other party except in the case of our carriers to whom we supply your name, address details and contact details, as well as any particular delivery instructions you have given us.

Information Storage

The Guidance Group, Inc. takes measures to ensure that the personal information you have provided to us is kept confidential, secure and protected from unauthorized access, misuse, disclosure or alteration. All information submitted to our website payments page is secured using Secure Sockets Layer (SSL) software. This information is also protected by encryption and firewall technology. We automatically delete your credit card details when your order is complete.

Cookies

Like many other websites, we automatically receive and record information on our Internet Server logs from your Internet browser including your Internet Provider address and cookie information. Cookies are small files that your web browser places on your computer's hard drive and which enable us to monitor your use of our website. This information helps us improve and further develop our site. The cookies do not allow us to gather any personal information that would identify you or your e-mail address. You can always set your web browser to reject cookies. But by doing so you may not be able to purchase products and resources from e-commerce websites like ours.

How you can access or correct personal information

You may request access to personal information we hold about you by contacting us. If you believe that the personal information we hold about you is incomplete or inaccurate, then you may ask us to amend it. If you have any questions about our policy, or any complaint regarding treatment of your privacy by us, please contact us at info@guidance-group.com.

Links

This privacy policy applies solely to information collected on our website and may differ from the policies from other sites that you may link to from this site. We recommend that you read the privacy policy of any site that you link to from this site.

Privacy Complaint Process

Should you have any concerns with the way in which The Guidance Group, Inc. has handled your personal information, please contact us so that we may address your concerns promptly. To assist with the prompt investigation of your complaint we will make available to you a privacy complaint form, which you will be required to complete and return to us. If we have not handled your personal information in an appropriate manner we will take steps to remedy your concerns promptly.

Currency Policy

We can accept credit payments by MasterCard, Visa, and American Express, online or via the telephone. In addition, we can accept payments by check, money order and EFT in US Dollars.

Product Guarantee

Our products and resources are fully guaranteed. If you can demonstrate that any particular product or resource purchased from us does not match its learning outcomes and or promotional material then we will gladly accept it back and supply you with a full refund minus a nominal charge for postage and handling. The refund will be credited to your credit card.

Returns Policy

Notwithstanding your statutory legal rights, we will gladly accept products and resources purchased from us for return within 7 days if you can demonstrate that any particular product or resource purchased from us does not match its learning outcomes and or promotional material. In such cases we will supply you with a full refund minus the charge for postage and handling provided the products and resources are returned to us in merchandisable condition.

Please notify The Guidance Group, Inc. with any item returns. It must be clearly labelled, include a copy of your invoice and packed so that it arrives in good order and condition. Please include your name, telephone number and address on a note with the item(s) you are returning.

Delivery Policy

We will dispatch all products and resources ordered from The Guidance Group, Inc. in good order and condition within 7 days from receipt of your purchase order unless otherwise stated. It is our aim to process your order promptly but from time to time we run out of stock and it may take us a little longer than 7 days to dispatch your order. In those cases we will give you the option to amend or cancel your order. Should you decide to wait a little longer than 7 days for your order to be dispatched we will keep you informed about the progress of your order. All claims for damaged goods must be made within 7-days of receipt quoting your name, delivery address, invoice number and date of receipt.

Order Cancellation Policy

If the need arises, you may cancel and or change all or part of your order, provided you contact us before your order has been dispatched.

eBook Policy

eBooks are sold on a non-returnable basis. Payment will be required before receiving your order of an eBook.